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Privacy Policy

This Privacy Policy applies to all personal information collected by Status Comfortable ABN 97 138 244 537 via the website at www.statuscomfortable.com.au

How to contact us about privacy

Status Comfortable is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This privacy policy explains how we collect, use, store, disclose and protect your personal information. Your privacy is important to us, therefore read this policy carefully and contact us should you have any questions.

Collection of Personal Information

We collect personal information that is necessary to provide our services, process your orders, and improve your experience with us. This may occur when you:

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  • Place an order through our website

  • Create an account

  • Subscribe to our newsletter

  • Contact our customer service team

  • Interact with our site or social media channels​

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The personal information we collect can include:

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  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via trusted third-party providers)

  • Order and purchase history

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We may also automatically collect technical data through cookies and tracking tools, including your IP address, browser type, device information, and browsing behaviour on our site.

How we use your information

We use your personal information to:

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  • Fulfil and deliver your orders

  • Process payments and issue refunds

  • Communicate with you about your purchases

  • Offer customer service and support

  • Send you updates, promotions, and marketing (if you opt-in)

  • Customise your online experience

  • Monitor and improve our website performance and services

  • Prevent fraudulent activity

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You may choose not to provide certain personal details, but doing so may limit our ability to provide you with some services.

Sharing your information

We do not sell your personal data. However, we may share your information with third parties when necessary for business purposes, including:

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  • Payment gateways and financial institutions

  • Shipping and delivery providers

  • Marketing and advertising platforms

  • IT and website service providers

  • Legal, accounting, or regulatory bodies (as required by law)

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Where we share your data, we ensure those third parties handle it securely and in compliance with privacy regulations.

Cross-Border Data Handling

Some of our service providers may be located outside Australia, such as in the United States or Europe. When this occurs, we take reasonable steps to ensure your information is handled with appropriate safeguards consistent with Australian privacy law.

Marketing and Communication

By signing up for our newsletter or making a purchase, you may receive marketing emails from us. You can opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.

 

Even if you unsubscribe from marketing, we may still contact you regarding purchases, account activity, or other essential communications.

Cookies and Site Analytics

Our website uses cookies and tracking tools to provide a better user experience, personalise content, and analyse website traffic. These may include tools like Google Analytics or Meta Pixel.

 

You can control cookie settings through your browser. Note that disabling cookies may affect some functionality of our website.

Security

We take the protection of your information seriously and apply reasonable measures to safeguard it from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Accessing and Correcting your Data

You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate or outdated. To do so, contact us using the details below.

Your Rights and Complaints

If you believe we have breached your privacy rights, please contact us so we can investigate and resolve the issue. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

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